At Kalye De Manila, we take pride in serving delicious Filipino street food with warm hospitality. Your satisfaction means the world to us, and we’re committed to making things right if something isn’t up to scratch.

🍴 Refunds & Replacements

We offer refunds or replacements in the following situations:

• You received the wrong order.
• There was an issue with food quality (e.g., undercooked, spoiled, or inedible).
• Your order was not fulfilled or was incomplete.
• You were charged incorrectly.

We do not offer refunds for:

• Change of mind after the order is prepared.
• Items not eaten or disliked due to personal taste preferences (unless there’s a quality issue).
• Delays caused by busy hours or weather conditions at the market.

🕒 Timeframe for Refund Requests

To be eligible for a refund or replacement:

• Please report the issue on the same day of your purchase.
• If possible, show us the item or take a quick photo so we can investigate and improve.

💬 How to Request a Refund

You can contact us directly at our stall or reach us via:

• 📩 Instagram/Facebook: @kalyedemanila
• 📞 Phone/Text: [insert number here]
• 📍 Visit us at Truman’s Markets, London.

Please include:

• Your order details (what you ordered and when)
• A brief explanation of the issue
• A photo, if relevant

✅ Resolution

Once we’ve reviewed your request, we’ll offer:

• A full or partial refund
• A replacement item
• Or a discount on your next visit

We aim to resolve all issues within 24–48 hours. Your feedback helps us get better every day — thank you for helping us grow!